Productivity you can defend with data
Scores computed from real app and site usage against your own rules. Not vibes, not self-reported timesheets.
WorkPulse productivity scoring turns raw activity into an objective score per agent and per team: time in apps and sites you classified as productive, divided by total tracked time, computed per day, week, or shift. Scores feed dashboards, trend charts, activity heatmaps, automatic anomaly detection, and scheduled email reports, so performance conversations start from shared data.
The command center: KPIs, productivity trend, and alerts at a glance.
How does WorkPulse handle productivity scoring?
Define what productive means for you
Classify apps and sites as productive, unproductive, or neutral. A curated pre-classified catalog covers the common cases; your rules cover the rest.
Scores compute automatically
Every tracked hour is scored against your rules. No timesheets, no self-reporting, no manual tagging of time entries.
Review trends, not snapshots
Per-agent and per-team trends over any range, activity heatmaps by hour, top-agent rankings, and anomaly alerts when someone's pattern breaks from their baseline.
The details that matter
Shift-aware
Scores can be cut by shift, not just calendar day, so night-shift teams are compared against their own hours, not someone else's.
Anomaly detection built in
WorkPulse learns each agent's baseline and notifies supervisors when a day deviates sharply: idle spikes, unusual app mixes, missing check-ins.
Scheduled reports by email
Daily or weekly summaries land in supervisors' inboxes automatically, with the same numbers the dashboard shows.
Fair by construction
Because scoring derives from your own classification rules, the definition of "productive" is explicit, auditable, and consistent across every agent.
FAQ
Productivity scoring: common questions
How is the productivity score calculated?
Can I compare teams?
Does a low score automatically mean a bad agent?
Can reports arrive by email?
Related capabilities
App & URL tracking
Every app opened and every site visited, captured automatically and classified by productivity: per agent, per team, per shift.
Shifts & breaks
Check-in from the tray, automatic breaks on idle, and break policies that enforce themselves, softly.
Live monitoring
Real-time keyboard, mouse, and app activity for every agent. Know who is heads-down, idle, on break, or missing, without walking the floor or pinging anyone.
Run a tighter floor, remote or not.
Live visibility, automatic evidence, and shift adherence for every agent, at $7 per active seat. You only pay for the seats that actually work.
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