Feature · Productivity scoring

Productivity you can defend with data.

Scores computed from real app and site usage against your own rules. Not vibes, not self-reported timesheets.

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define productive
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activity heatmap
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In one paragraph

What productivity scoring is, in one quotable answer.

WorkPulse productivity scoring turns raw activity into an objective score per agent and per team: time in apps and sites you classified as productive, divided by total tracked time, computed per day, week, or shift. Scores feed dashboards, trend charts, activity heatmaps, automatic anomaly detection, and scheduled email reports, so performance conversations start from shared data.

How it works

How does WorkPulse handle productivity scoring?

  1. Define what productive means for you

    Classify apps and sites as productive, unproductive, or neutral. A curated pre-classified catalog covers the common cases; your rules cover the rest.

  2. Scores compute automatically

    Every tracked hour is scored against your rules. No timesheets, no self-reporting, no manual tagging of time entries.

  3. Review trends, not snapshots

    Per-agent and per-team trends over any range, activity heatmaps by hour, top-agent rankings, and anomaly alerts when someone's pattern breaks from their baseline.

In the product

This is the real dashboard, not a mockup.

WorkPulse dashboard with KPIs and productivity trend
The command center: KPIs, productivity trend, and alerts at a glance.

The details

The details that matter.

  • Shift-aware

    Scores can be cut by shift, not just calendar day, so night-shift teams are compared against their own hours, not someone else's.

  • Anomaly detection built in

    WorkPulse learns each agent's baseline and notifies supervisors when a day deviates sharply: idle spikes, unusual app mixes, missing check-ins.

  • Scheduled reports by email

    Daily or weekly summaries land in supervisors' inboxes automatically, with the same numbers the dashboard shows.

  • Fair by construction

    Because scoring derives from your own classification rules, the definition of "productive" is explicit, auditable, and consistent across every agent.

FAQ

Productivity scoring: common questions.

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How is the productivity score calculated?

Time spent in apps and sites classified as productive, divided by total tracked time in the period, per agent. Neutral time is excluded from the ratio, so short breaks and internal tools don't distort the score.

Can I compare teams?

Yes. Reports include team-level aggregates and comparisons, top-agent rankings over any date range, and week-over-week trends.

Does a low score automatically mean a bad agent?

No. It means the data is worth a look. Scores are a starting point for a conversation backed by the underlying timeline, screenshots, and app breakdowns, not a verdict.

Can reports arrive by email?

Yes. Scheduled reports send daily or weekly summaries to the recipients you choose.

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