Guides for running a remote floor
Practical, no-fluff guides on measurement, consent, and operations for call centers and BPOs, written by the founder of WorkPulse.
How to Measure Agent Productivity in a Remote Call Center
A practical framework for measuring remote call-center agent productivity: the metrics that matter, how to compute an objective productivity score, and the mistakes that poison the data.
Read the guide →
Employee Monitoring and Consent: A Practical Guide for Call Centers
What consent-based employee monitoring means, what to disclose to agents, when silent monitoring is and is not appropriate, and a checklist for a defensible monitoring notice.
Read the guide →
What Is Call Center Shrinkage, and How to Reduce It in Remote Teams
Call center shrinkage explained: planned vs unplanned shrinkage, how to measure it with activity data instead of estimates, and how remote teams reduce the unplanned half.
Read the guide →
Run a tighter floor, remote or not.
Live visibility, automatic evidence, and shift adherence for every agent, at $7 per active seat. You only pay for the seats that actually work.
No credit card required · Cancel anytime · Uninstall in one click