Every client program, one pane of glass

Per-team policies for per-client requirements, activity-verified hours you can put in front of a client, and pricing that doesn't punish your bench.

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WorkPulse gives BPO providers per-team monitoring configuration for multi-client operations: each client program can run its own policy (screenshots on or off, visible or silent mode, recording levels) inside one organization, hours are verified by real keyboard and mouse activity rather than self-reporting, and billing is $7 per active seat; agents on the bench or in training under 24 tracked hours per month cost nothing.

WorkPulse teams and roles for multi-client BPO programs

Teams map to client programs: policy, roles, and reporting scoped per program.

What problems does WorkPulse solve for bpo providers?

Every client wants a different policy

One client requires screenshots, another forbids them; one allows silent mode, another mandates consent screens. WorkPulse scopes every feature toggle per team, so each program runs its own regime in one org.

Billable hours clients push back on

When invoiced hours rest on self-reported timesheets, disputes are inevitable. WorkPulse hours are backed by input activity, app timelines, and optional screenshots. Evidence, not assertions.

Paying per seat for a rotating bench

BPO rosters churn: training classes, ramp-downs, seasonal flex. Per-registered-user pricing bills all of it. WorkPulse bills only seats with 24+ tracked hours. The bench is free.

Shrinkage you can't locate

Unexplained gaps between paid hours and productive hours sink margins. Idle-to-break conversion, adherence data, and productivity scoring show exactly where the hours leak.

What you get

Per-team & per-agent policies

Screenshots, tracking, recording, and silent mode toggled independently per client program.

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Session replay

Day-scoped screen replay with app and process context: the record of truth for client disputes.

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App & URL tracking

Where every hour went, classified per program: client work versus everything else.

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Productivity scoring

Program-level and agent-level scores with trends, rankings, and scheduled client-ready reports.

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FAQ

BPO providers: common questions

Can we separate client programs inside one account?
Yes. Teams are the unit of policy and reporting: each client program gets its own team with its own feature toggles, supervisors, and reports.
Can clients see the data for their program?
Access is role-based, so you can grant a client contact a role scoped to their team's reports while keeping everything else internal. Every access is audit-logged.
How does pricing work with high roster churn?
Register every agent for free. At month end, only seats with 24+ tracked hours are billed at $7. Training classes that ramp mid-month and agents who roll off cost little or nothing.
We operate across jurisdictions with different monitoring laws.
Feature toggles are per team, so a program in a consent-required jurisdiction runs visible mode with screenshots off while another runs full tracking. A monitoring notice template and DPA are included.

Run a tighter floor, remote or not.

Live visibility, automatic evidence, and shift adherence for every agent, at $7 per active seat. You only pay for the seats that actually work.

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