Shift adherence without the timesheet theater

Check-in from the tray, automatic breaks on idle, and break policies that enforce themselves, softly.

Create Free Account How it works

WorkPulse tracks shifts and breaks from the agent's own machine: agents check in and out from a system-tray app, idle periods convert to breaks automatically, and per-day break quotas and durations are enforced with soft notifications rather than lockouts. Supervisors get accurate shift totals and adherence data without collecting or auditing manual timesheets, and abandoned sessions are closed automatically by a server-side sweep.

WorkPulse agent roster with shift status and activity

The roster: every agent with status, team, device health, and activity.

How does WorkPulse handle shifts & breaks?

1

Agents check in from the tray

Starting a shift is one click on the tray icon. The agent tracks from check-in to check-out; nothing is recorded outside the shift.

2

Breaks handle themselves

Going idle flips the agent to break automatically; coming back resumes the shift. Agents can also start breaks manually, against the quota you configure.

3

Policy enforces softly

Break count and duration limits are checked continuously. Exceeding one triggers a notification to the agent and visibility for the supervisor. WorkPulse never locks a screen or blocks work.

The details that matter

Auto-close for ghost sessions

Forgot to check out? A server-side sweep closes abandoned shifts automatically, so totals stay honest without supervisor cleanup.

Per-day break quotas and durations

Configure how many breaks per day and how long each may run. Policies are unified across the agent and dashboard, and violations notify once, not nag loops.

"On machine, not checked in" is its own status

An agent at their computer who hasn't checked in shows as a distinct "pulse" state, so you can tell "working off the clock" from "not there at all".

Feeds payroll-grade totals

Shift and break data is the same activity-verified data used for billing (the 24-hour active-seat threshold), so hours are backed by real input signals.

FAQ

Shifts & breaks: common questions

What if an agent forgets to check out?
A background sweep detects abandoned sessions and closes them automatically, so shift totals do not inflate overnight.
Can WorkPulse block agents who exceed their break time?
By design, no. Break policies are enforced softly: the agent gets a notification and the supervisor gets visibility. Monitoring software should never stop someone from working.
Does idle time count as work?
No. Idle periods convert to break time automatically based on the threshold you configure, so "active shift hours" means hours with actual activity.
Can break policies differ by team?
Break quota and duration are configured at the organization level today, with per-team policies on the roadmap. Feature toggles (screenshots, tracking, silent mode) are already per-team and per-agent.

Related capabilities

Live monitoring

Real-time keyboard, mouse, and app activity for every agent. Know who is heads-down, idle, on break, or missing, without walking the floor or pinging anyone.

Productivity scoring

Scores computed from real app and site usage against your own rules. Not vibes, not self-reported timesheets.

Privacy controls

Consent by default, on-device redaction of sensitive content, per-team toggles for every feature, and an audit log on every access.

Run a tighter floor, remote or not.

Live visibility, automatic evidence, and shift adherence for every agent, at $7 per active seat. You only pay for the seats that actually work.

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