Feature · Shifts & breaks

Shift & break tracking without the timesheet theater.

Check-in from the tray, automatic breaks on idle, and break policies that enforce themselves, softly.

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tray check-in
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idle becomes break
Auto
forgotten sessions
Closed

In one paragraph

What shifts & breaks is, in one quotable answer.

WorkPulse tracks shifts and breaks from the agent's own machine: agents check in and out from a system-tray app, idle periods convert to breaks automatically, and per-day break quotas and durations are enforced with soft notifications rather than lockouts. Supervisors get accurate shift totals and break data without collecting or auditing manual timesheets, and abandoned sessions are closed automatically by a server-side sweep.

How it works

How does WorkPulse handle shifts & breaks?

  1. Agents check in from the tray

    Starting a shift is one click on the tray icon. The agent tracks from check-in to check-out; nothing is recorded outside the shift.

  2. Breaks handle themselves

    Going idle flips the agent to break automatically; coming back resumes the shift. Agents can also start breaks manually, against the quota you configure.

  3. Policy enforces softly

    Break count and duration limits are checked continuously. Exceeding one triggers a notification to the agent and visibility for the supervisor. WorkPulse never locks a screen or blocks work.

In the product

This is the real agent roster, not a mockup.

WorkPulse agent roster with shift status and activity
The roster: every agent with status, team, and activity.

The details

The details that matter.

  • Auto-close for ghost sessions

    Forgot to check out? A server-side sweep closes abandoned shifts automatically, so totals stay honest without supervisor cleanup.

  • Per-day break quotas and durations

    Configure how many breaks per day and how long each may run. Policies are unified across the agent and dashboard, and violations notify once, not nag loops.

  • "On machine, not checked in" is its own status

    An agent at their computer who hasn't checked in shows as a distinct "pulse" state, so you can tell "working off the clock" from "not there at all".

  • Feeds payroll-grade totals

    Shift and break data is the same activity-verified data used for billing (the 24-hour active-seat threshold), so hours are backed by real input signals.

FAQ

Shifts & breaks: common questions.

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What if an agent forgets to check out?

A background sweep detects abandoned sessions and closes them automatically, so shift totals do not inflate overnight.

Can WorkPulse block agents who exceed their break time?

By design, no. Break policies are enforced softly: the agent gets a notification and the supervisor gets visibility. Monitoring software should never stop someone from working.

Does idle time count as work?

No. Idle periods convert to break time automatically based on the threshold you configure, so "active shift hours" means hours with actual activity.

Can break policies differ by team?

Yes. Set the break quota and duration once for the organization, then override them for any team that runs different limits. Teams without an override inherit the organization policy.

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