Replay any shift like a video
When a number looks wrong or a dispute lands on your desk, don't reconstruct the day from fragments. Scrub through it.
WorkPulse session replay lets supervisors play back an agent's recorded screen for any day, synchronized with the applications, sites, and activity levels captured at each moment. The player is day-scoped with a timeline you can scrub, includes environment snapshots (running applications and processes) alongside the recording, and supports CSV export of the underlying session data for QA and audits.
The per-agent view: sessions, activity heatmap, and screen replay in one place.
How does WorkPulse handle session replay?
Enable recording where you need it
Screen recording is a per-team and per-agent toggle, separate from screenshots. Turn it on for teams where full replay matters (QA, disputes, compliance) and leave it off elsewhere.
The agent records during shifts
Recording runs only while the agent is on shift. Clips upload through the backend to private encrypted storage; the agent never talks to storage directly.
Scrub the day in the player
Pick an agent and a day; the player assembles the day's clips into one timeline. Tabs show what applications and processes were running at any point, and the whole session exports to CSV.
The details that matter
Day-scoped player
Replay is organized by calendar day per agent, so finding "what happened Tuesday afternoon" is a two-click operation, not a search through raw clips.
Environment snapshots
Alongside the video, WorkPulse records which applications and background processes were running. Useful when the question is "was the CRM even open?"
Shift-gated recording
Nothing records outside a checked-in shift. Lunch on a personal machine stays personal.
Export and audit trail
Session data exports to CSV, and replay access is covered by role-based access control and audit logs, so you can see who watched what.
FAQ
Session replay: common questions
Does session replay record all the time?
How is replay different from screenshots?
Who can watch replays?
How much history is kept?
Related capabilities
Automatic screenshots
Multi-monitor captures at your interval, skipped when the screen is idle, with sensitive apps and sites blurred on the device before anything is uploaded.
App & URL tracking
Every app opened and every site visited, captured automatically and classified by productivity: per agent, per team, per shift.
Privacy controls
Consent by default, on-device redaction of sensitive content, per-team toggles for every feature, and an audit log on every access.
Run a tighter floor, remote or not.
Live visibility, automatic evidence, and shift adherence for every agent, at $7 per active seat. You only pay for the seats that actually work.
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