Run a remote call center like you can see the floor

Live status for every agent, shift and break adherence that tracks itself, and evidence on hand when QA or a dispute needs it.

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WorkPulse is employee monitoring software built for call centers: it tracks agent shifts and breaks from a tray app, shows live agent status derived from real keyboard and mouse activity, captures automatic screenshots and optional session replay, and scores productivity from actual app and site usage. Supervisors manage the floor from one dashboard; billing is $7 per active seat with all features included.

WorkPulse live view of call-center agents

The live floor: status, current app, and activity level for every agent.

What problems does WorkPulse solve for call centers?

Adherence you can only see in arrears

Schedule adherence reports that arrive the next day are autopsies. WorkPulse shows who is on shift, idle, or over break right now, and notifies supervisors when a pattern breaks.

Timesheets nobody trusts

Self-reported hours and manual check-ins drift from reality. WorkPulse derives shift totals from actual input activity, converts idle to break automatically, and closes forgotten sessions itself.

Disputes with no evidence

"The system was down", "I was on a call": without data these end in stalemate. Screenshots, app timelines, and session replay give both sides the same record.

Coaching without specifics

Telling an agent to "focus more" changes nothing. Per-agent top apps, productivity trends, and activity heatmaps turn coaching into specifics: which hours, which apps, which days.

What you get

Live floor view

Every agent's real-time status (active, idle, on break, offline) pushed to your dashboard within seconds.

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Shifts & breaks

Tray check-in, auto-break on idle, soft break-policy enforcement, and auto-closed ghost sessions.

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Automatic screenshots

Multi-monitor captures with on-device blur of sensitive apps. Evidence without manual effort.

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Productivity scoring

Objective per-agent and per-team scores from real app usage, with anomaly alerts and scheduled reports.

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FAQ

Call centers: common questions

Does WorkPulse integrate with our dialer or CRM?
WorkPulse tracks at the OS level: every app and site, including your dialer and CRM, is captured and classified automatically without integration work. Time in the dialer counts however you classify it.
Our agents work night shifts. Does reporting handle that?
Yes. Productivity and activity can be cut by shift rather than calendar day, so overnight teams are measured against their own hours.
What does it cost for a 100-agent floor?
Only seats with 24+ tracked hours in the month are billed, at $7 each. A 100-agent roster where 80 hit the threshold costs $560/month. Trainees, attrition, and bench seats cost nothing.
Can supervisors get alerts instead of watching dashboards?
Yes. Anomaly detection and distraction alerts notify supervisors automatically, and scheduled email reports deliver daily or weekly summaries.

Run a tighter floor, remote or not.

Live visibility, automatic evidence, and shift adherence for every agent, at $7 per active seat. You only pay for the seats that actually work.

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